Wholesale Terms & Policies
Thank you for choosing to partner with us. Please review our official wholesale terms, ordering guidelines, and shipping policies below before placing your bulk order.
Minimum Order Quantities (MOQ)
Initial & Reorder Minimum: All wholesale pricing requires a minimum order quantity of 10 units per product category (Starter Pack tier).
Tiered Volume Pricing: Bulk discounts apply strictly to pre-set package tiers (10, 25, and 50+ units). Splitting packs or ordering below the minimum threshold is not permitted at wholesale rates.
Order Processing & Shipping
Wholesale Terms & Policies
Thank you for choosing to partner with us. Please review our official wholesale terms, ordering guidelines, and shipping policies below before placing your bulk order.
Minimum Order Quantities (MOQ)
- Initial & Reorder Minimum: All wholesale pricing requires a minimum order quantity of 10 units per product category (Starter Pack tier).
- Tiered Volume Pricing: Bulk discounts apply strictly to pre-set package tiers (10, 25, and 50+ units). Splitting packs or ordering below the minimum threshold is not permitted at wholesale rates.
Order Processing & Shipping
- Processing Time: Standard wholesale orders are processed and packed within 3 to 5 business days (Monday through Friday, excluding major holidays).
- High-Volume Orders (100+ units): Large bulk orders may require 7 to 10 business days for fulfillment. You will be notified immediately if additional production time is required.
- Carrier & Transit Times: Domestic orders ship via USPS Priority Mail or UPS Ground with tracking provided upon dispatch (estimated 2–5 business days transit time).
- Shipping Rates: Wholesale shipping fees are calculated at checkout based on total parcel weight, dimensions, and destination. The buyer is responsible for all shipping costs.
Returns, Exchanges & Damaged Goods
- Final Sale Policy: Due to the deep discounts provided on bulk merchandise and sanitary standards for hair accessories, all wholesale purchases are strictly final sale. No returns or buyer-remorse exchanges are accepted.
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Damaged or Defective Items: We thoroughly inspect all units prior to dispatch. If your shipment arrives damaged or defective:
- You must report the issue within 48 hours of carrier delivery confirmation by emailing our support team with your order number and clear photos/videos of the damaged units and outer packaging.
- Approved defect claims will be resolved promptly via store credit, replacement units in your next order, or a partial refund for the damaged merchandise.
- Lost or Stolen Packages: We are not liable for packages confirmed as delivered by the carrier or delays caused by incorrect addresses provided at checkout. Please ensure your delivery address is secure.
Payment, Reselling & Packaging
- Payment Terms: Orders must be paid in full at the time of purchase prior to production and shipment. We do not offer net payment terms (Net 30/60) at this time.
- Resale Freedom: Wholesalers are authorized to resell items online, in physical storefronts, at pop-up events, or within curated service packages.
- Branding: Items are shipped individually bagged in clear protective packaging, making them ready for your custom hang tags, barcodes, or retail display setups.
Returns, Exchanges & Damaged Goods
Final Sale Policy: Due to the deep discounts provided on bulk merchandise and sanitary standards for hair accessories, all wholesale purchases are strictly final sale. No returns or buyer-remorse exchanges are accepted.
Damaged or Defective Items: We thoroughly inspect all units prior to dispatch. If your shipment arrives damaged or defective:
You must report the issue within 48 hours of carrier delivery confirmation by emailing our support team with your order number and clear photos/videos of the damaged units and outer packaging.
Approved defect claims will be resolved promptly via store credit, replacement units in your next order, or a partial refund for the damaged merchandise.
Lost or Stolen Packages: We are not liable for packages confirmed as delivered by the carrier or delays caused by incorrect addresses provided at checkout. Please ensure your delivery address is secure.
Payment, Reselling & Packaging
Payment Terms: Orders must be paid in full at the time of purchase prior to production and shipment. We do not offer net payment terms (Net 30/60) at this time.
Resale Freedom: Wholesalers are authorized to resell items online, in physical storefronts, at pop-up events, or within curated service packages.
Branding: Items are shipped individually bagged in clear protective packaging, making them ready for your custom hang tags, barcodes, or retail display setups.