Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopslayedition@zohomail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopslayedition@zohomail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopslayedition@zohomail.com.

All Sales are Final!

Refund policy 

Once a payment goes through, payment processing fees are non-refundable to Slay Edtion,LLC and to the buyer.

Slay Edition ,LLC is not responsible if the customer drops and/or damages their item(s). If your item arrives damaged, you have 24 hours to contact us from the time the UPS/USPS tracking shows the package is delivered.

Slay Edition is not responsible for lost/ damaged packages.

If the wrong item was shipped to you by mistake, email Slay Edition LLC. Make sure you add a subject to your email, this helps me attend to your needs quicker, send proof of your order, and information, and a picture of the items that you received. We will make it right!

Package Sent Back?

When filling out at check out you must include your FULL address, don't forget your house/apt/unit/etc.

Slay Edition LLC is not responsible for insufficient addresses submitted by the consumer.

If the Address Mistake was made before a consumer receives their confirmation email they still have the opportunity to fix and correct their address by contacting Slay Edition The Consumer has 24 hours to reach out, otherwise, there's no further action that can be done to resolve the issue.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

By placing an order with us, you agree to these terms & conditions.

 

Slay Edition LLC reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of “wardrobing;”

*NO REFUNDS AT THIS TIME DUE TO COVID-19 Restrictions** We do not accept any items that are worn, washed, altered, stained, bodysuits any items that are on sale are non negotiableWe do not offer refunds or exchanges, however we will issue you a discount on your next purchase. if you are unhappy with your purchase. Discount can be used immediately before the next purchase. Buyer is responsible for return shipping costs.

Items returned after the 5 day period may not be accepted for an exchange

If for any reason u need to cancel your order feel free to contact us

ve returns history involving worn, altered, laundered, damaged, or missing items; or,

Potential fraudulent or criminal activity.

Similarly, Slay Edition LLC reserves the right to refuse service (both in-person and online) to any customer or entity, due to similar actions as noted above.